7D Facility Management Services

Facility Management covers these two main areas: ‘Space & infrastructure’ (such as planning, design, workplace, construction, lease, occupancy, maintenance and furniture) and ‘People & organisation’ (such as catering, cleaning, ICT, HR, accounting, marketing, hospitality). These two broad areas of operation are commonly referred to as “hard FM” and “soft FM”. The first refers to the physical built environment with focus on (work-) space and (building-) infrastructure. The second covers the people and the organisation and is related to work psychology and occupational physiology. According to the International Facility Management Association (IFMA): “FM is the practice of coordinating the physical workplace with the people and work of the organisation. It integrates the principles of business administration, architecture and the behavioral and engineering sciences. In a 2009 Global Job Task Analysis. IFMA identified the core competencies of facility management as:

• Communication
• Emergency preparedness and business continuity
• Environmental stewardship and sustainability
• Finance and business
• Hospitality management
• Human factors
• Leadership and strategy
• Operations and maintenance
• Project management
• Quality
• Real estate and property management
• Technology